If, after genuinely engaging with the course, you decide it isn't the right fit, you may request a refund within 7 calendar days of your purchase, subject to the conditions below.
Eligibility
To qualify for a refund, all of the following must apply:
- Your request is made within 7 calendar days of purchase.
- You have not completed more than 20% of the course content.
- You have not received or downloaded a Certificate of Completion.
- You have not shared, copied, redistributed or reproduced any course materials.
- You provide your order reference and the email address used when purchasing.
Because Remote Ready is a digital educational product with immediate access to proprietary content, refunds are intended for customers who have made a genuine attempt to determine whether the course is right for them, not for customers who have substantially consumed the course content.
Work Remote SA reserves the right to review course access, lesson progress and activity history before approving a refund request.
How to request a refund
Email support@workremotesa.co.za within 7 calendar days of purchase and include:
- Your full name
- Order reference
- Email address used to purchase
- A brief explanation of why the course wasn't the right fit
We aim to respond within 2 business days.
Refund processing
If approved, refunds are processed to your original payment method.
Depending on your bank or payment provider, funds generally appear within 5-10 business days.
Access after refund
Once a refund has been approved:
- access to Remote Ready will be removed;
- your student account will be deactivated;
- any certificates issued will become invalid; and
- you may not continue accessing or using the course materials.
You are welcome to purchase the course again at any time.
Non-refundable circumstances
Refunds will not be approved where:
- more than 20% of the course has been completed or viewed;
- a certificate has been issued;
- course materials have been downloaded, copied, shared or redistributed in breach of these Terms;
- the refund request is submitted after the 7-day refund period; or
- there is evidence of abuse of the refund policy.
Related policies
See also our Terms and Conditions and Privacy Policy.
Questions
If you have any questions before purchasing, we'd be happy to help. Email support@workremotesa.co.za.